Delete your account

You can ask us to delete your Minvy account and the data in it at any time. Deletion is permanent — we can’t recover anything afterwards.

How to request deletion

In the app or on the web: sign in, open Settings, scroll to Account, and choose Delete my account.

If you can’t sign in: email support@minvy.ai from the address on your account and ask us to delete it. We may need to confirm it’s you before we go ahead.

What gets deleted

• Your inventory — items, categories, labels, locations and every photo or file you uploaded
• Property documents in your vault, including the encrypted files and their keys
• Your profile, saved preferences, two-factor settings and recovery codes
• Subscription, AI-credit and storage records, and any active billing is cancelled
• Your sign-in itself, so the email address can be used to start over

What we keep, and why

• Messages, offers and reviews you exchanged with another member — removing them would erase the other person’s side of a conversation they’re entitled to keep
• A minimal record that the account existed and was deleted, plus the deletion request itself, so we can show the request was honoured
• Billing and tax records our payment providers are required to retain by law

How long it takes

We complete deletion within 30 days of your request and email you when it’s done. Until then you can cancel the request by emailing support@minvy.ai.

If you subscribe through the App Store

Apple manages those subscriptions, and we can’t cancel them for you. Cancel in your Apple account settings as well, otherwise the subscription keeps renewing after your Minvy account is gone.

For the full picture of what we collect and how long we hold it, see our Privacy Policy.